Grand Hyatt Playa del Carmen

5-star hotel

Get away to the Caribbean Coast of Quintana Roo. Retreat to oceanfront rooms with balconies and suites with private plunge pools overlooking the turquoise Caribbean sea. Enjoy relaxing spa treatments and immersive experiences that elevate the local culture through culinary experiences, art, and nature. Memorable moments await at Grand Hyatt Playa del Carmen Resort.


Employees trained

with our Educational Program:

Hospitality meets Diversity

Property departments

involved and trained to obtain

our Committed Distinction

0 /5
satisfaction rate

of Queer Destinations

Educational Program


"At Hyatt, an important part of our culture is to take care of people so that they can be their best version. Likewise, in diversity and inclusion, this is reflected in all of our actions for both our employees and our guests. This distinction reinforces our commitment to continue working with our employees and improve the experience of our guests. For us it was important that the course was taught by professionals such as Queer Destinations. From the beginning, all levels of the company were involved in taking the course. Face-to-face courses and workshops were given as well as the availability of online courses. All employees of the property were certified one by one and will continue to be reinforced, as it is a process in constant evolution and constant learning. For Grand Hyatt Playa del Carmen it was and is important to continue strengthening our commitment to the community and opening the way for our employees to a world of greater empathy, understanding, diversity and inclusion. We want to continue to reassure the community that at our property we are ready to welcome all members of the LGTBQ+ community with open arms."
Paul Wood
General Manager, Grand Hyatt PDC

Grand Hyatt Playa del Carmen is a proud Queer Destinations Committed hotel

Visiting a Queer Destinations Committed property means that 100% of the property's staff has completed our Educational Program Hospitality meets Diversity, establishing a commitment to respectful and equitable treatment of all customers and employees regardless of sexual orientation, gender identity, and gender expression. Moreover, the property assures zero tolerance of any kind of harassment, intimidation, mockery, threats, pointing, or other attitudes of physical or psychological violence, targeting LGBTQ+ people.

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